Users

Managing customers and user accounts is an essential part of running a eCommerce site. This guide walks you through how to view, edit, and manage your website’s users including customers, admins, and shop managers.

1. Accessing the User Management Panel #

To view all existing users:

1. Log in to your WordPress dashboard.
2. Navigate to Users → All Users.
3. You’ll see a list of all user accounts, including:
   • Administrators
   • Shop Managers
   • Customers
   • Subscribers
   • Any custom roles added through plugins

You can use the search bar to find a specific user by name or email.

2. Understanding User Roles #

Your website includes several default roles, each with different permissions:

• Administrator: Full website control, including settings, plugins, theme and orders.
• Shop Manager: Can manage your website features such as:
  • Orders
  • Products
  • Coupons
  • Reports
  • Cannot access website-wide settings or plugins.
• Customer: Created automatically during checkout or through manual registration. Customers can:
  • Log in
  • View orders
  • Manage billing/shipping addresses
  • Update account details

3. Editing a User Account #

To update a user’s profile:

1. Go to Users → All Users.
2. Hover over a user and click Edit.
3. You can update:
   • Name and email address
   • Billing and shipping details
   • Password and security settings
   • User role
   • Account status (active/inactive)

Click Update User to save changes.

4. Resetting a User Password #

There are two ways to reset a customer’s password:

1. From the Admin Dashboard
   • Edit the user.
   • Scroll to the Account Management section.
     • Click Set New Password > Save the new password or leave the auto-generated one.
     • Send Reset Link: Send the password reset link to the user
       

• From the Login Page
  • Customers can click Lost your password? on the My Account login page.
  • Your website will send them a secure password reset email.

5. Viewing Customer Details #

Your site stores additional customer information:

1. Edit a user.
2. Scroll to the WooCommerce Customer Data section.
3. You can manage:
   • Billing address
   • Shipping address
   • Default payment method (if applicable)
   • Order history
   • Account creation date

This helps with customer support, refunds, or custom order help.

6. Deleting a User #

1. Go to Users → All Users.
2. Hover over the user and click Delete.
3. You’ll be asked what to do with their content (assign or delete).

Deleting a user will remove:

• Access to their account
• Their profile details

Their previous orders will remain in the store as part of your order records.